What is PI Education?
PI Education is the leading provider of online continuing education courses for private investigators. We offer quality online courses to private investigators that require continuing education credits (CEU and CEUs) as a part of their license renewal. Our online format makes continuing education (CE) both affordable and practical. You no longer need to carry the expense of travel and time away from work to complete your continuing education! Our courses are very reasonably priced to assure our commitment to your education.
A few things before you get started...
You may access your course(s) immediately after purchase, and you have access to your course for 6 months after the purchase date. Once you complete your course your CE activity is recorded and archived in our office for a period of five (5) years.
If you need continuing education credits for a new renewal/licensing period you must purchase a course first and a new username and password will be emailed to you.
How do I tell if a course has been accepted for CE in my state?
Not all courses carry all state approvals. If you are enrolling in online courses to meet state-mandated continuing education requirements for your PI license, confirm that you choose online courses with certificates that meet your needs before enrolling (to see the states that accept the course for CE credit, click on show details of any course listed below). Each professional must understand the requirements for license renewal or check with the state licensing board and/or professional organization to become more familiar with their policies and acceptable continuing education activities before enrolling in a course.
Check the credit details section on the course details page to see the state acceptance status, amount of credit hours, and credit types available in your state.
To view more information about a particular state’s continuing education requirements, policies, and approval, visit our: click on the State Requirements Link at the header of this page and click on your state. Not all states require continuing education credits for license renewal.
Do I have to be a private investigator to take your courses?
No. We have clients from all over the country that enjoy taking our courses. We do not accept international payments at this time.
PI Education offers the 70 hour pre-licensing detective class required by the Georgia Board of Private Detective and Security Agencies needed to obtain your private investigator license in the state of Georgia. More information on this course can be found here: Georgia 70 Hour Pre-Licensing Course
After I have paid, will I have to wait before I can take the course?
You are granted immediate access to your class once you have completed the payment process. After payment you will immediately be emailed a username and password to log in.
Do I have to finish the course all at once?
No. You can log back into your course and pick up where you last left off at any time. You may log in and out of your course any time of the day by going to the LOG IN page.
How long do I have to complete my course?
Online access to our courses is granted for a period of six months (180 days) from the date of purchase. It is your responsibility to complete your coursework, report your CE to your state board (if required) and keep CE records.
PI Education usernames and passwords expire 6 months after you purchase a course. If you need CE for this period go to the COURSE CATALOG first, make your purchase(s) and once your transaction is complete you will receive a new username and password in your email.
Our administrative office hours are Monday – Friday from 8 AM – 5 PM CT. Course completion certificates will be dated and time recorded on central time.
What are the system requirements to use PI Education?
PI Education runs on a cloud-based e-learning platform, meaning it requires only a web-browser to operate.
Our online portal can be accessed from anywhere in the world with internet connection. Access your training 24/7. Our training platform works with almost all tablet devices. You can access your course from your iPad, Android, or any similar tablet device.
PIeducation.com works with all modern web-browsers. Recommended to use with Chrome, IE9+, Safari, and Firefox. The following browsers are supported: (Click on link to download most recent version of browser)
Don’t know which browser version you are using? Click on this link: http://whatbrowser.org/
Javascript and cookies must be enabled. Flash is highly recommended to view multimedia and Flash presentations.
Please note, Internet Explorer 8 and below are not supported. PIeducation.com may work with add-ons such as Google Chrome Frame.
How long does it take to complete a course?
Quite simply, if a course is 2 CE hours you are required to put in 2 hours, if it is 6 CE hours, you are required to put in 6 hours…so on and so forth…
You must spend at least 60 minutes per hour of approved credit in the learning management system. Example: For a 6-credit hour course, you must be actively engaged in the course for 240 minutes (4 x 60 minutes).
We reserve the right to withhold a certificate of completion if all course requirements are not met. Furthermore, the results of any investigation into violation(s) may subject you to disciplinary actions by the state(s) or the state licensing board, including removal of any course from your PI Education record without a refund and/or credit.
Will I receive proof that I took this course to send in with my license renewal?
Yes. When you complete your course and examination you will be able to download and print your certificate of completion. Record the provided information for later use on your license renewal forms.
Course completion certificates will be dated and time recorded on central time.
Will you be offering courses other than the ones currently listed in the course catalog?
Yes, we are currently developing more courses to add to our course catalog. The next time you return to PI Education, you may find a new course!
What forms of payment do you accept?
MasterCard
Visa
American Express
Discover
Do you accept orders outside the United States?
Do you offer a Military Discount?
Yes, please contact us via email if you are a veteran or active duty military. Support@storyboardemp.com.
Do you offer group discounts?
Yes, please contact us for further details regarding 4 or more participants.
I am purchasing a course with my credit card but the course credit needs to go into another individual’s name, how do I do this?
No problem. If you are purchasing a course for someone else, during the transaction simply enter the correct billing address information associated with the credit card holder at checkout; To ensure course credit and login details get emailed to the right person, in the name and email area of the transaction please enter the course participant’s name, email and license number (if applicable) in the designated fields. If anything is unclear, please reach during business hours and we will be happy to help.
What is your refund policy?
Cancellations must be made in writing and emailed to support@storyboardemp.com and will be honored as follows:
Self-Paced Asynchronous Learning Programs
We will provide full refunds requested within twenty-four (24) hours of the purchase date as long as you have NOT started any of the course modules. After the twenty-four (24) hour period, due to the nature of instant delivery of digital products, all sales are final.
You must email us your refund request at support@storyboardemp.com.
Live Class Refund Policy
We can provide refunds if an attendee cancels at least one (1) day in advance:
For all class types, we don’t provide refunds due to:
It is the responsibility of the attendee to test their computer setup prior to the start of the class. If a technical failure at your home or workplace prevents access to the class, you are not eligible for a refund. If the technical problem is due to our error, we will consider issuing a refund.
Refunds will not be issued in cases where an attendee did not receive the class login instruction email due to issues like restricted emails, bounced emails, or any other system issues. It is the attendee’s responsibility to contact us if they don’t receive the required login information at least 24 hours prior to the start time of the class.
Attendees who do not participate in the live class will not be entitled to a refund.
I lost my certificates of completion, I need copies of my certificates but my username and password has expired what do I do?
PI Education Certificate Access & Retrieval Policy
Course Access Duration
You have access to your course(s) and certificate(s) for a period of six (6) months from the date of registration. After this period, course activity is archived, and the associated learning account is closed. Access to course content and certificates is no longer available after the account is archived.
Record Retention
PI Education, a division of Storyboard EMP LLC, maintains attendance and completion records for a minimum of five (5) years, in compliance with state regulatory and auditing requirements.
Incomplete Coursework
Individuals who do not complete their coursework within the six-month access period will not be issued a certificate of completion.
Certificate Reissuance & Record Retrieval
Copies of continuing education and training certificates may be requested in writing, provided:
• The course was completed within the original access period, and
• PI Education holds an official record of attendance.
Certificate reissuance requires administrative time to retrieve archived records and confirm attendance. This process is referred to as “Record Retrieval” and includes but is not limited to reviewing rosters and recreating certificates.
Fee for Record Retrieval
A $65 administrative fee is applied to all certificate reissuance and record retrieval requests. Payment must be made in advance. Exceptions may be made at the discretion of PI Education.
Processing Time
Please allow up to 24–48 business hours for record retrieval processing. During periods of high volume, processing may take longer. PI Education operates on Central Time. Our business hours are Monday – Friday, 8:00 AM – 5:00 PM CT.
To obtain an emailed copy of your certificate(s) email us at support@storyboardemp.com.
What are your business hours?
Our learning platform is open to you 24/7, and you may take your classes any time, day or night.
We operate in the Central Time Zone. Course completion and certificates will be date and time-stamped using Central Time.
Our administrative office is open Monday – Friday from 8 AM – 5 PM CT
Eastern Time (ET): 9 AM – 6 PM
Central Time (CT): 8 AM – 5 PM
Mountain Time (MT): 7 AM – 4 PM
Pacific Time (PT): 6 AM – 3 PM
We observe the following holidays: New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and the day after, Christmas Eve and Christmas Day. Offices are closed, and support is limited on these days so our employees may enjoy time off.
My Network Is Blocking My Video From Playing, What Can I Do?
If you are experiencing an issue with playing course video content, follow the steps below to troubleshoot.
1. Try switching the browser. We recommend Google Chrome or Mozilla Firefox.
2. Are you connected to your work Virtual Private Network (VPN)? If so, the VPN is blocking your access to our video player. We recommend contacting your company’s IT support and request that they allow your system to access the video player and its files.
3. Try switching to another device. You can always test our course center on your phone, tablet, or another computer that’s available as long as the other device is not connected to the VPN.
What internet browser should I use to take my courses?
PI Education does not support Internet Explorer and we don’t love EDGE. If you are using Internet Explorer as your browser, you may experience issues with site functionality, and should switch to one of the supported browsers linked above.
Need help or more information? Please contact our customer support team at support@storyboardemp.com or via telephone at 615-953-3150.
I purchased a course and I didn’t get my password!
While we can ensure that the emails are sent to the recipient, whether or not the recipient accepts the email is out of our control.
When the recipient is using a corporate email, it is likely being marked as spam due to the internal firewall policies that they have set up.
Need help or more information? Please contact our customer support team at support@storyboardemp.com or via telephone at 615-953-3150.
I purchased a course and I didn’t get my receipt!
Receipts are emailed to the person who paid for the course and to whatever email you used during the transaction.
While we can ensure that the emails are sent to the recipient, whether or not the recipient accepts the email is out of our control.
When the recipient is using a corporate email, it is likely being marked as spam due to the internal firewall policies that they have set up.
Need help or more information? Please contact our customer support team at support@storyboardemp.com or via telephone at 615-953-3150.
Why Can’t I Hear the Video?
If you’re streaming one of our videos and you can’t hear the audio, it may be due to the video volume being turned down, your device’s volume being turned down, not having your external speakers or headphones plugged in by mistake, or a firewall block.
Need help or more information? Please contact our customer support team at support@storyboardemp.com or via telephone at 615-953-3150.
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Since 2001, PI Education has been the trusted resource for online continuing education courses for private investigators.
Thousands have counted on us for their continuing education every year. We will keep you engaged and on top of the information you need to know.
TX CE School License No.: Y00170
GA Classroom Instructor License No.: CLTR001024