Frequently Asked Questions
Help and Support: 615-953-3150 (Mon-Fri 9 a.m. – 5 p.m. CST)
Help and Support: 615-953-3150 (Mon-Fri 9 a.m. – 5 p.m. CST)
Answers to Common Questions
What is PI Education?
PI Education is the leading provider of online continuing education courses for private investigators. We offer quality online courses to private investigators that require continuing education credits (CEU and CEUs) as a part of their license renewal. Our online format makes continuing education (CE) both affordable and practical. You no longer need to carry the expense of travel and time away from work to complete your continuing education! Our courses are very reasonably priced to assure our commitment to your education.
A few things before you get started...
PI Education usernames and passwords expire about 90 to 120 days after course completion. If you need continuing education credits for a new renewal/licensing period you must purchase a course first and a new username and password will be emailed to you.
If you want to revisit course material and keep the material for reference after you complete a course, we offer a course content download option in our course catalog.
What states currently recognize your training programs?
Our courses have been approved for continuing education credit in Alabama, Arizona (for Arizona Process Servers), Georgia, Iowa, Kansas, Kentucky, Minnesota, Missouri, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee and Texas for private investigator continuing education.
To view more information for a particular state’s continuing education requirements, policies and approval visit our: click on the State Requirements Link at the header of this page and click on your state.
Do I have to be a private investigator to take your courses?
No. We have clients from all over the world that enjoy taking our courses and learn something new about our tradecraft.
PI Education offers the 70 hour pre-licensing detective class required by the Georgia Board of Private Detective and Security Agencies needed to obtain your private investigator license in the state of Georgia. More information on this course can be found here: Georgia 70 Hour Pre-Licensing Course
How long will it take to complete a course?
Our courses were designed to meet or exceed the minimum clock hours of instruction required by state laws. In many cases students can complete and meet their entire continuing education requirements in a single day; this is especially helpful if your license has already expired and you cannot find a convenient continuing education class.
After I have paid, will I have to wait before I can take the course?
You are granted immediate access to your class once you have completed the payment process. After payment you will immediately be emailed a username and password to log in.
Do I have to finish the course all at once?
No. You can log back into your course and pick up where you last left off at any time. You may log in and out of your course any time of the day by going to the STUDENT LOGIN page.
How long do I have to complete my course?
Online access to our courses are granted for a period of six months (180 days) from the date of purchase. Once you complete a course your course completion information is recorded in our records for three (3) years; your student account and course materials are accessible for three (3) months after course completion.
Can I download the course and take it offline?
The course must be launched while online, and each item/section in the course must be completed by the student.
Some courses have downloadable training materials and worksheets.
What are the system requirements to use PI Education?
PI Education runs on a cloud-based e-learning platform, meaning it requires only a web-browser to operate.
Our online portal can be accessed from anywhere in the world with internet connection. Access your training 24/7. Our training platform works with almost all tablet devices. You can access your course from your iPad, Android, or any similar tablet device.
PIeducation.com works with all modern web-browsers. Recommended to use with Chrome, IE9+, Safari, and Firefox. The following browsers are supported: (Click on link to download most recent version of browser)
Don’t know which browser version you are using? Click on this link: http://whatbrowser.org/
Please note, Internet Explorer 8 and below are not supported. PIeducation.com may work with add-ons such as Google Chrome Frame.
Will I receive proof that I took this course to send in with my license renewal?
Yes. When you complete your course and examination you will be able to download and print your certificate of completion. Record the provided information for later use on your license renewal forms.
Will you be offering courses other than the ones currently listed in the course catalog?
Yes, we are currently developing more courses to add to our course catalog. The next time you return to PI Education, you may find a new course!
What forms of payment do you accept?
Do you offer a military discount?
We truly appreciate the service of our US Armed Forces! As a thank you, we do offer discounts year-round to active-duty military.
Valid military ID is required for these discounts. Contact us at 615-953-3150 Ext 115
Do you offer multiple student tuition discounts?
Yes, please Contact us for further details regarding 4 or more students.
I am purchasing a course with my credit card but the course credit needs to go into another individual’s name, how do I do this?
No problem. Our administrator will manually change the name for you in our system to ensure the right individual receives the course credit and certificate. Please Contact us in this situation.
What is your refund policy?
Cancellations must be made in writing and emailed to email@example.com and will be honored as follows:
Self-Paced and Blended Learning Programs
We will provide full refunds requested within twenty-four (24) hours of the purchase date unless you have received CE credit for a course or started or consumed the course material. Once you have claimed CE credit and/or received a certificate for a course, the course can no longer be refunded. After the twenty-four (24) hour period, you cannot receive a refund. This applies to the 70 hr GA pre-licensing course as well; once you’ve completed any exams you can not be refunded.
You must email us your refund request at firstname.lastname@example.org.
Live Class Refund Policy
We can provide refunds if an attendee cancels at least one (1) day in advance:
For all class types, we don’t provide refunds due to:
It is the responsibility of the attendee to test their computer setup prior to the start of the class. If a technical failure at your home or workplace prevents access to the class, you are not eligible for a refund. If the technical problem is due to our error, we will consider issuing a refund.
Refunds will not be issued in cases where an attendee did not receive the class login instruction email due to issues like restricted emails, bounced emails, or any other system issues. It is the attendee’s responsibility to contact us if they don’t receive the required login information at least 24 hours prior to the start time of the class.
Attendees who do not participate in the live class will not be entitled to a refund.
Work at your own pace from the comfort of your home or office. Our online courses allow you the flexibility to learn where you want, when you want. Complete your CE anytime, anywhere!